Process: Helpdesk – Post Sales

Key Highlights:

Voice

  • Ticket Allocation & Monitoring
  • Installation Coordination
  • Feedback Gathering
  • Exception Handling

Non-Voice

  • Brand Service Desk (Tracking of Tickets for closure & Follow ups)
  • Complete Mobile Protection (Validating Mobile Insurance Claims)

Peak Sale Support

  • Handling 5x volumes
  • Quick ramp up to manage volume variability

Results: 

  • Managed 5x the normal volume during their largest sale. Last year we handled 3M+ calls with 0 escalation

0.2 Million +
Transaction/Month

Voice & Non-Voice Support

99%
Accuracy